Landlord or professional property management company? When you’re renting, there’s a big difference.

When you’re trying to decide where to live, you’re probably more concerned about square feet rather than whether a landlord or property manager owns the rental. However, who you’re renting from can have just as much of an impact as what you’re actually renting. If you end up renting from the wrong person or company, your life as a renter can go from a pleasant and hassle-free to a problem-plagued nightmare.

Advantages of a Management Company

There are some profound differences between the way landlords manage a rental building and how professional management companies do that job. While you’re checking out bedrooms and the number of bathrooms, be sure to keep these differences in mind:


Professional management companies are, by definition “professional.” They’re a business, and tenants are their customers. Landlords, on the other hand, are often untrained, and their “professionalism” will likely depend more on who they are as a person rather than any sort of company standard.

While that’s not always a negative thing, a landlord may only have experience owning a – not running it or handling with tenants. From a renter’s point of view, professional standards from a property management company are often a better bet than risking a lease with a landlord.


Professional property management companies usually do things by the book—which they wrote. The best property management companies, like San Antonio Luxury Realty, have been doing this for years. We have time tested procedural manuals for our staff to follow for every possible scenario. There’s no winging it or making up stuff as they go, as sometimes occurs with a landlord.


In a professionally managed property, when things go wrong, the building’s staff quickly addresses the problem. Their job is to make their clients, the tenants, happy. There’s little or no waiting when it comes to fixing the plumbing or replacing a broken appliance.

With a landlord, however, there’s no manager or boss to ensure they’re doing their job appropriately. It’s a single person, and, as long as they’re getting their checks, they may not see an individual tenant as a priority.



From a renter’s point of view, perhaps the best benefit of having professionals running a building is that they are often available 24/7. If a renter locks themselves out of their apartment or a pipe bursts in the kitchen, the people working for the building are there to help. Even if a problem occurs in the middle of the night, there’s almost always someone to help—especially when some of the staff lives on the property.

Meanwhile, a landlord is much less likely to jump out of bed at 3:00 am to help a tenant. It’s hard for one person to keep up with multiple tenants, especially if they’re trying to manage more than one property, and that’s not even considering who’s in when the landlord is away on vacation or sick.


The staff at most rental property management companies go through a training program that, among other things, teaches them how to professionally interact with tenants. Importantly, if tenants complain about the attitude of a staff member, it's sure to get back to management. Having an unhelpful or cranky person on the team undermines the company's reputation and could, if the problem persists, jeopardize the property management's contract with the property owner. 

Rent from The Best Property Management Company in San Antonio

Realistically, renting from a professional property management company is probably better for tenants. Most renters would prefer spending their Sunday afternoon having brunch on the River Walk instead of chasing down an unresponsive landlord to get him to fix a leaky pipe you’ve complained about for weeks.

If you’re ready to rent from a top-notch property management company, take a look at our beautiful rental properties. Or, if you own a property but don’t want the hassle of managing it alone, learn more about the best property managers in San Antonio, TX.